When it comes to adopting the latest technologies and enhancing service delivery effectiveness, contact centres have been silently leading the way for years. Few other parts of the business have had to adapt so quickly to the demands of today’s connected consumers, first transitioning from voice to omnichannel and then...
Amazon Web Services (AWS) and NVIDIA have announced a significant expansion of their strategic collaboration at AWS re:Invent. The collaboration aims to provide customers with state-of-the-art infrastructure, software, and services to fuel generative AI innovations....
Hybrid cloud computing is a model that combines the resources of public and private clouds to create a seamless computing environment. This model provides businesses with greater flexibility, scalability, and cost-effectiveness than traditional on-premises infrastructure....
The world of technology is constantly changing, and businesses need to be able to adapt quickly if they want to keep up. One of the most significant changes we've seen in recent years is the...
A study conducted by OpenResearch has shed light on the transformative potential of universal basic income (UBI). The research aimed to “learn from participants’ experiences and better understand both the potential and the limitations of...
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The acceleration of digital transformation was one of the most striking impacts of the pandemic. Video conferencing, contactless payments and conversational AI were just three of the technologies that saw massive adoption rates during 2020...
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According to a Faethm AI forecast, over 1.4 million jobs in the UK could be replaced by automation this year alone. Faethm’s mission is to prepare the world “for the future of work” by using...
As we approach a new year filled with potential, the landscape of technology, particularly artificial intelligence (AI) and machine learning (ML), is on the brink of significant transformation. Manish Jethwa, CTO at Ordnance Survey (OS),...
Artificial intelligence needs no introduction, driving new innovation and transforming the way people work. But the adoption of AI and our increasing reliance on it also raises questions about the centralised nature of the infrastructure...
A new study, “The Business Intelligence Landscape,” commissioned by Sisense and conducted by The Harris Poll among product decision-makers, highlights that companies offering data and analytics to their customers have a competitive advantage and reap...